Support
Lightning Tracker is built by one person. Email goes straight to me and I answer it myself, usually within a couple of days.
Email founder+support@raintotal.appReporting a bug? Tell me your iPhone model, your iOS version, and roughly where and when it happened. It makes the difference between a guess and a fix.
I'm not getting lightning alerts
- Check that notifications are allowed: iOS Settings → Lightning Tracker → Notifications.
- Check location access. Alerts for wherever you are need location permission; if it is set to Never, only the places you have pinned manually will be watched.
- Check your alert radius. A strike has to land inside it to trigger a notification, so widen it if you want more warning.
- Confirm there is lightning to alert on. Quiet skies within your radius means no notification, which is the system working correctly.
The map is empty
- An empty map usually means there is genuinely no lightning in view. Most of the map is quiet most of the time, so zoom out to a region with active storms to confirm the feed is live.
- If the whole hemisphere looks empty for more than a few minutes, the upstream NOAA feed may be interrupted. These outages are on NOAA's side and resolve on their own; email us if it persists.
Does it cover my area?
- Lightning Tracker uses the GOES-East satellite, which covers the continental United States, southern Canada, Mexico, Central America, the Caribbean and most of South America.
- Far-northern Canada and most of Alaska fall outside the sensor's usable range, and the satellite does not see Europe, Africa, Asia or Australia.
Managing or canceling a subscription
- Subscriptions are billed by Apple, not by us. Open iOS Settings → tap your name → Subscriptions → Lightning Tracker to change or cancel.
- Canceling stops the next renewal; Pro features stay available until the end of the period you already paid for.
- Reinstalled the app or changed device? Use Restore Purchases on the Pro screen to bring your subscription back.
Deleting your data
- There are no accounts, so there is nothing to log into and delete. Removing a watch location in the Alerts tab deletes it from our servers.
- Deleting the app stops its push token from working, and the token and its watch settings are removed automatically.
- Want it done sooner? Email us and we will remove your device's records by hand.
Don’t have the app yet?
The live strike map, proximity alerts, radar and storm history, on iPhone and iPad.
